Tell us promptly

Email info@nationwideplanningpermission.co.uk with the project reference, the issue, relevant dates and the outcome you are seeking. You may also write to our London office.

Acknowledgement and review

We aim to acknowledge a complaint within three working days. A person with appropriate authority who was not directly responsible for the issue should review the project record, correspondence and accepted scope.

Response

We aim to provide a substantive written response within 15 working days. If the matter is complex or requires information from a third party, we will explain the reason and revised timing.

Escalation

If you remain dissatisfied, ask for an internal final review. Any external mediation, professional-body or legal route depends on the accepted appointment, the professionals engaged and applicable law.